What if I have problems loading an eBook or online activity?
Disable all pop-up blockers and try again. Verify that you have a flash player installed. If you are still experiencing problems, please contact the Nielsen Helpline at 1-800-423-4511.
What are the hours of the Nielsen Helpline?
8:00am EST to 8:00pm EST. If you reach the line after hours you can leave a message to be returned the next business day.
Do I have the correct Sun Java Plug-in?
To verify if you have the correct Sun Java plug-in, select the link below and click the VERIFY INSTALLATION button.
Sun Java Plug-in
Where can I get the Adobe Flash Player?
Install Adobe Flash Player for use with tutorials.
Adobe Flash Player
Where can I get the Adobe Reader?
Install Adobe Reader for use with viewing pdf documents.
Adobe Reader